FAQ
Are your products organic?
Our products are 100% natural, plant based and vegan. We use around 95% organic ingredients in every product from carefully vetted suppliers.
How do I store my products?
Please store all your products in a cool, dark place, away from direct sunlight.
How long does one bottle last?
Our products are potent and concentrated, so a little goes a long way. Our 15ml bottles contain between 17ml - 20ml, and can easily last a month with daily use.
What is the shelf life of the products?
We produce in small batches and all our products have a shelf life of 12 months, unless a longer period is written on the packaging.
What preservatives are used?
We use 100% natural preservatives in our products, that are better for skin microbiome and the planet.
How do I determine which SHAI Skincare products are right for me?
Understanding your unique skin needs is key to selecting the right products. SHAI Skincare offers personalized recommendations through our concierge services. Please set up a time for free consultation by emailing us at concierge@shaiskincare.com
How long will it take to see results with SHAI Skincare products?
It depends on the skin, but most people see visible results within 1-3 weeks, with daily usage.
Can I use SHAI Skincare products if I am pregnant or breastfeeding?
While our products are formulated with 100% natural ingredients, it is best to consult with your healthcare provider before introducing new skincare products during pregnancy or while breastfeeding.
Do SHAI Skincare products come with a money-back guarantee?
Yes, we stand behind the quality of our products. If you are not satisfied with your purchase, please reach out to our customer service team, and they will assist you with our return or exchange process.
Can I combine SHAI Skincare products with other skincare brands?
While our products are designed to work synergistically together, it is advisable to patch test and gradually introduce new skincare products into your routine. If you have specific concerns or compatibility questions, our customer service team is here to support you.
We hope these FAQs and answers have been helpful. If you have any additional questions or require further assistance, please don't hesitate to reach out to our dedicated customer service team.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.